Vimar Well-Contact Plus

The customer always comes first – room and access management in hotels made easy …

When guests arrive in a hotel, a warm and amiable welcome by the receptionist is most important in a good hotel. The numerous administrative tasks that have however to be performed in this moment must not distract the attention by any means. The software Well-Contact Plus guides the reception staff very efficiently through the whole check-in process. It facilitates a fluent and natural work flow with client registration, room assignment, and the emission of specifically programmed access cards for the allowed areas. At every step, the software allows to modify the standard process in order to respond to individual guest wishes and to offer customer-friendly service.

To be on top of lighting, temperature and energy consumption at any time …

Professionally managed properties are nowadays often equipped with KNX-Bus electric installations which permit the centralized control of all electric functions. Well-Contact Plus allows to monitor in clear representations the actual state of every room of a hotel and to interact directly. However, the software introduces intelligent automatism, which help to minimize energy consumption in unoccupied rooms or to switch entire building wings to economy mode if they are temporarily not in use.
In order to offer the best service to customers, rooms are automatically put in to a welcome state when a guest enters his room for the first time after check-in.
The development of the windows based software and the interface design attached great importance on a clear representation of all information with a custom designed range of icons and an efficient workflow of all interaction activities.